I just experienced a Terrible working experience using a customer service agent named Kathy. She refused to apply my totally free spins And that i deposit every day. I’m willing to disable my account around how I had been just treated.
The player was contacted through the casino and knowledgeable that his account had been confirmed and his withdrawal was pending acceptance. Even so, the participant did not respond to further messages in the Grievances Team, leading to the criticism getting rejected because of not enough response.
Following the player experienced expressed frustration over the hold off, we had asked for the casino to make clear The difficulty. The casino experienced responded that the participant's files have been accredited and the payment was processed. The player experienced verified receipt of their winnings and thanked us for our aid. The problem was successfully solved.
The player insisted on acquiring the $160 owed. We asked for further details with the player but been given no response. As a result, the criticism was rejected due to the insufficient additional interaction.
The participant experienced expressed his annoyance with the delay and had considered his circumstance was not getting prioritized. Even so, soon after a while and next our intervention, the participant verified that he experienced gained his payout. We had marked the criticism as 'fixed' within our technique.
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Casinos which has a Underneath common Basic safety Index typically have an unfavorable ratio in their variety of tourists to related problems submitted by players. It implies that this casino has most likely taken care of some players unfairly in past times. Submitted: 19 Nov 2023
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I attained out numerous times and was duckystar advised precisely the same point. Lastly among the reps advised me there was an issue and I had been paid out out on one/eighteen/24! Practically a month afterwards!! I am however awaiting my money and at this time I question I will ever see my revenue. They can be fast to choose my money but brimming with excuses when they need to pay back.
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We have asked for the Division in cost to deliver us details as to check out if you still need to deliver another thing or if you are excellent to generally be processed. As soon as we receive an answer, We'll update.
The participant from California experienced requested a withdrawal less than two months previous to submitting the criticism. Their cash hadn't been received nonetheless. The Issues Group experienced suggested the player to attend no less than 14 times soon after requesting their withdrawals just before distributing a complaint, given that the delay might have been due to unfinished KYC verification or even a high volume of withdrawal requests. Just after several contacts While using the casino, the player verified that their problem were solved.
The player from The us had struggled having a lengthy verification procedure to withdraw winnings from the casino. The player had submitted the needed documents 4 situations around a duration of a few weeks but encountered concerns a result of the Mistaken file format and bad print high quality.
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